In May, the Financial Conduct Authority (FCA) issued guidance to retail banks on how they should manage the bereavement process—part of a broader campaign to address consumer vulnerability. While the regulator’s efforts are commendable and

The Estate Registry, which owns bereavement notification services Settld and NotifyNOW, as well as LegacyNOW, welcomes the UK Law Commission’s recommendations on updating wills in England and Wales. The move recognises that most people in

When a loved one dies, it should be a simple case of calling and informing the creditor of their passing and wrapping up the estate. Only it isn’t. Ask anyone who has recently been through

In our recent report Probate or Pro-wait – how to make the hardest part of life easier, we recounted a story of how a bereaved widow had to contact more than 20 individual organisations to

Consumers’ experience of probate is almost universally poor, the process unnecessarily complicated, and the outcome often unfair. And while the bereaved have a single route to notify public sector organisations of a death through the

1921 census release: why it’s so significant

Clients are being treated unfairly by the system and are poorly served by the processes and platforms designed to help them. Reform is now urgently needed, with a call for the banks, energy firms and

For most consumers, engaging with anyone in the legal profession can be a daunting prospect. Not unusually, they are only obliged to seek legal help when they are in a vulnerable state. And there can

Digital processes are very much in demand but need to be easy for a non-digitally native generation to use. It was the American writer and technologist Marc Prensky who first coined the term ‘digital native’

Care Home Covid Deaths Decline For First Time

By Phil Hickson – SVP, Global Partnerships at The Estate Registry Why there is a need for a consistent, death notification service and why all consumer-facing organisations should have a dedicated bereavement services team and

LPA

By Phil Hickson – SVP, Global Partnerships at The Estate Registry There was some very interesting research recently published regarding Lasting Power of Attorney (LPA) by Hargreaves Lansdown, the financial advisers. In a Freedom of

By Phil Hickson – SVP, Global Partnerships at The Estate Registry Studies from the Ministry of Justice (MoJ) indicate the average time to issue a grant of probate last year was between 12 to 16

Care Home Covid Deaths Decline For First Time

Who ‘owns’ the death notification process within customer-led organisations and why are competing tensions threatening the evolution of new digital solutions? By Luke Cheadle, Head of UK Operations for The Estate Registry Death is a

By Luke Cheadle, Head of UK Operations for The Estate Registry There is a well-known saying that a cynic knows the price of everything and the value of nothing. It’s attributed to a character in

A ‘brand’ is defined officially (in Websters Dictionary) in very simple terms as a class of goods identified by name as the product of a single firm or manufacturer. It is also a ‘characteristic’ or

Higher death rate causes inheritance tax to rise to over £5 billion

His Majesty’s Revenue and Customs (HMRC) recently published its most up-to-date statistics relating to Inheritance Tax (IHT). They revealed that in the tax year 2021 to 2022, 4.39% of UK deaths resulted in an Inheritance

By Luke Cheadle, Head of UK Operations for The Estate Registry It is now more than two years ago that the Financial Conduct Authority (FCA) finalised its guidance on Consumer Duty to set a new

Higher death rate causes inheritance tax to rise to over £5 billion

By Luke Cheadle, Head of UK Operations for The Estate Registry It is now more than two years ago that the Financial Conduct Authority (FCA) finalised its guidance on Consumer Duty to set a new

"phased retirement"

Author – Luke Cheadle, Head of UK Operations for The Estate Registry As individuals approach retirement, they frequently hold misconceptions about the stages they will encounter during this significant phase of their lives. Retirees often

With 61% of bereaved people struggling with death administration (according to the UK Commission on Bereavement), what will the new Government do to help? Are they going to provide more support for the thousands of

By Luke Cheadle, Head of UK Operations for The Estate Registry Of all the assets an individual may accrue over their lives, one of the more challenging when it comes to inheritance planning – or

Some aspects of managing a deceased estate are easier than others, especially when it comes to valuing assets. Putting a value to a property, for example, may appear easy on paper, but finding two surveyors

The subject of an organisation or establishment’s insensitivity in dealing with people who have recently lost a loved one is once again in the media after the television presenter Kate Garraway had to resort to

assisted dying legislation

Inheritance, especially among parents and children of a certain age, is a conversation that can prove to be incredibly uncomfortable amongst families. Usually, everyone is looking at what’s best for the whole, rather than the

The Increasing importance of Digital Estate Management. By Luke Cheadle, Head of UK Operations for The Estate Registry In our digital world, individuals accumulate not only physical possessions but also a vast amount of digital

There was some interesting research recently that sought to define the true cost of dying. An annual report from the insurance provider SunLife suggested that costs had reached a record high: funeral costs have risen

Registered Will Bank prevents incorrect estate distribution within 48 hours

By Luke Cheadle, Head of UK Operations for The Estate Registry   There are more than 500,000 deaths in the UK each year, and for the bereaved left behind, the process of registering a death

Rising property prices can be good news for people selling a house, but in probate cases they can also offer a challenge. The UK’s probate system has long been a subject of contention and concern,

Today’s Wills and Probate are pleased to announce The Estate Registry as one of our new partners. Luke Cheadle, Head of UK Operations has answered some of our questions. Can you introduce The Estate Registry

NotifyNOW and E.ON Next have won the Technology Development Award at the Chartered Institute of Credit Management’s 2024 British Credit Awards. NotifyNOW, developed by The Estate Registry, is being delivered to UK creditors in collaboration

Customer service has evolved a great deal in recent years. While there was some initial pushback to offshoring, call centres and the use of automated systems (‘dial 1 for sales’), both the customer services industry

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