The Estate Registry (TER), the UK’s leading provider of digital estate management and bereavement notification services, has today urged all credit and financial service providers to offer streamlined bereavement support options to their customers.
The plea comes as professionals from across the credit and financial services sectors gather in Wales for Credit Week, the largest credit industry conference of the year in the UK.
The Estate Registry, which runs two of the UK’s leading bereavement notification services NotifyNOW and Settld, has already urged the Financial Conduct Authority to mandate all firms to accept digital death notifications, to ease the stress on bereaved families.
Currently service providers have a broad range of processes requiring bereaved next-of-kin and executors to provide different information and use different methods to notify their companies of a death.
Phil Hickson, Senior Vice President Global Partnerships at The Estate Registry, who is attending Credit Week says:
“We believe that all service providers – and not only those authorised by the Financial Conduct Authority – should have a similar and efficient digital process to allow bereaved families to notify them of a customer’s passing.
“That’s why this week, at Credit Week, we will be urging our colleagues across the credit and financial services sectors to go further and faster in offering more streamlined bereavement support processes and services to their customers, including the ability to notify multiple service providers via one visit to a website”.
Taking place at Celtic Manor, Wales, from July 1st to 3rd, Credit Week is organised by Credit Strategy and includes Credit and Leadership Awards ceremonies.
This year, TER will also use the conference to shine a spotlight on its trio of transformative digital estate management products, which are designed to support financial institutions, legal professionals and bereaved families through every stage of estate administration – from planning to probate and beyond.
TER’s suite of services includes:
LegacyNOW – a digital estate planning platform tailored for financial advisers, solicitors, estate planners, and funeral professionals. LegacyNOW enables firms to offer enterprise-grade estate and trust solutions, helping their clients plan, maintain, and manage their financial affairs with clarity and confidence.
InheritNOW – offers two key financial tools to bereaved individuals: Inheritance Loans, allowing beneficiaries to access part of their inheritance before probate is completed; and Inheritance Tax (IHT) Loans, providing fast access to funds for executors and administrators to pay HMRC and keep estate administration on track.
NotifyNOW – a secure online service that enables families and professionals to notify a death to multiple organisations – including banks, utility companies, subscription services and more – in just as single visit to our site. NotifyNOW streamlines bereavement administration, reducing stress for families and compliance burdens for creditors. Its sister service, Settld, was acquired by TER in 2024.
NotifyNOW is delivered to UK creditors in collaboration with Phillips & Cohen Associates, Ltd., a global leader in the management of deceased accounts.
Nick Cherry, Chief Operating Officer at Phillips & Cohen, said:
“We’re excited to be attending Credit Week 2025 and joining the conversation on how the credit industry can better support individuals through life’s most challenging, emotional and stressful moments.
“Our digital solutions bring empathy, speed and structure to estate management – helping organisations meet the needs of bereaved families while remaining compliant and cost-effective.”
Phillips & Cohen are sponsoring bags for all delegates at the event.
This article was submitted to be published by The Estate Registry as part of their advertising agreement with Today’s Wills and Probate. The views expressed in this article are those of the submitter and not those of Today’s Wills and Probate.
