Category :Opinion

Does the winner take it all? 2022 and 2023 has been, and this seems set to continue, very active when it comes to probate claims. Time and time again, cases are front and centre in the public Read More

It is good to celebrate success, but is it more important to learn the lessons of a mistake or failure?  As much of the legal press in recent weeks seems to have been focused on Read More

As an artist, creative or author in the UK, your copyright is a valuable asset that forms an integral part of your estate – but it is sometimes overlooked due to its intangible nature. Copyright of Read More

In 2023, ‘Neurodiversity’ is a vastly used ‘buzz word’. One internet search will bring up thousands of results and resources. This can leave people feeling overwhelmed with information. In this confusing tangle of information, how can Read More

Our approach to dealing with complaints about delay Along with poor communication, delays are the most common area of complaint that the Legal Ombudsman receives – last year, 21% of complaints that we investigated were either about Read More

Video is judged by over 54% of marketers to be the most effective way of grabbing attention. When we’re scrolling through social media, it’s easy to scroll past content. What we need to do Read More

Customer service has evolved a great deal in recent years. While there was some initial pushback to offshoring, call centres and the use of automated systems (‘dial 1 for sales’), both the customer services industry and Read More

This is an extremely personal matter. My ex-husband suffers from early on-set dementia and requires 24-hour nursing at the tender age of just 63. We hear about cases like his more and more but the practicalities Read More

This contentious trust and probate litigation summer round-up provides a summary of a cross-section of reported decisions handed down in the courts of England and Wales in the period June 2023 – September 2023. Wilkinson v Hicken, 2023 EWHC 1983 Read More

Can the Legal Ombudsman look into complaints about negligence? A common enquiry I receive from service providers through our Technical Advice service is whether we can investigate complaints about negligence. Specifically, complaints in which the Read More

Losing a loved one is one of life’s most challenging experiences, and the burden of arranging a funeral can add to the emotional distress. Pre-paid funeral plans offer a solution to alleviate the stress, Read More

I’ve lost count of the number of times I’ve heard my clients’ people say “communication in our company isn’t very good”.  Now they may well mean what they say, but when I Read More

In a rare example of a successful claim by the children and grandchildren of the late Mrs Jones, the court held that the testator’s will was invalid on the grounds of undue influence in Read More