A busy switchboard is the heart of any thriving legal business. It is the eyes and ears of an operation that keeps communication flowing and carries brand image firmly in its hands. When the pandemic hit and face-to face interaction became off limits, phone lines became even more crucial – they were the backbone of […]Read More
A study of top London organisations – including a number of leading lawyers – has revealed almost half (47%) of firms expect call volumes to increase over the next few months – yet many struggled to manage their switchboard calls or prioritise customer service during the pandemic. The outsourced communications provider – which handles more […]Read More
Moneypenny has joined forces with LeadersinLegal to help legal firms access proven methodologies for accelerating business growth. LeadersinLegal provides exclusive groups for leaders of non-competing law firms and suppliers to law firms come together for peer-to-peer development and access to world-class business speakers and advisors. Law firms have been invited to take part in the […]Read More
As the end of the third national lockdown approaches, law firms must prepare for a dramatic and sustained spike in new enquiry volumes, according to research from Moneypenny. Moneypenny handles more than 2 million legal calls and live chats each year for more than 1,000 legal firms in the UK, including 60 of the Top […]Read More
Legal companies are among the best performing businesses for customer care and low call waiting times, according to new research. The survey of 1000 people by leading outsourced comms company Moneypenny revealed that just 6% of survey respondents feel legal firms have poor call handling times – compared with utility companies (33%) doctors (27%), banks […]Read More
Leading outsourced communications provider Moneypenny has launched an Outbound Calling service for the legal sector – to help firms save time and capture more leads. The new service can be used to qualify conveyancing enquiries, handle inbound leads for personal injury and other claims, and contact wills and probate and lasting powers of attorney clients […]Read More
Legal professionals are too busy to win new business, despite the average value of a case being £4,000, according to a new research report. Commissioned by leading outsourced communications provider Moneypenny, the report polled 250 senior legal decision makers from across the UK and discovered that 92% of firms struggle to handle new enquiries due […]Read More
A new online Self-screening Bot has been launched to help law firms manage clients’ safety more easily, before any face-to-face meetings take place. Launched by leading outsourced communication provider Moneypenny, the bot has three core functions, all of which can be customised easily. Firstly, it captures contact details securely in one place to enable track […]Read More
The hot topic of how legal firms can embrace greater long-term agility in the wake of Covid-19 is up for discussion on the latest Lockdown CX webinar next week (Thursday 11th June at 11am). Speakers will include Karl Warmbold, Director of Facilities & Property at multinational law firm DWF as he shares the firm’s experience of organisational […]Read More
This article was submitted to be published by Moneypenny as part of their advertising agreement with Today’s Wills and Probate. The views expressed in this article are those of the submitter and not those of Today’s Wills and Probate.Read More
Bernadette Bennett, Commercial Manager – Legal at Moneypenny, explains why it’s a good call for organisations to focus on answering the phone – and doing it well – during unprecedented times. Over recent years, we’ve seen huge investment in digitalisation. The options for communicating with legal professionals have diversified to include platforms such as Instagram, […]Read More
Moneypenny, the UK’s leading provider of web chat, answering services and outsourced switchboards for small and large businesses, has extended its services in the US with the acquisition of VoiceNation and Ninja Number. The details of the transaction have not been disclosed. VoiceNation is an award-winning bilingual telephone answering provider and Ninja Number is a […]Read More
The UK’s leading outsourced communications provider to the legal sector, Moneypenny, has launched an interactive online tool to help firms visualise how a live chat service would look on their website. The technology is simple to use and just requires users to input a URL in order to see a real-time example of a live […]Read More
Claire Smith, Head of Business Development at Moneypenny explains why firms should leave voicemail in the last decade and make 2020 the year to invest in a more modern solution. Voicemail has been a firm fixture in both our personal and professional lives since the early 80s. It’s something that the majority of us will […]Read More
Moneypenny, the leading outsourced communications provider for the legal industry, is further expanding its business with the launch of its new Live Chat service.Read More
Calls to the family law sector rose by 69% in the first three months of 2017, according to a new report by Moneypenny.Read More
New research from Moneypenny has found legal firms could be missing thousands of new enquiries over the Christmas period.Read More
After 11 years heading up business development and marketing for Moneypenny, Joanna Swash has been appointed as Managing Director.Read More
Moneypenny, the legal sector’s leading outsourced switchboard and telephone answering specialist, is today unveiling its new £15m headquarters. Designed to create “the happiest workplace in the UK”, the pioneering building reflects the company’s rapid growth and has been built based on the feedback of its 500 employees – many of whom represent the country’s leading […]Read More
Calls to the legal sector rose by 14.2% last month, according to Moneypenny. In a study of its call volume, the UK’s leading telephone answering specialist reported a 14.2% rise when the average number of calls in January were compared to the average number of calls in December. Of those, enquiries relating to personal injury […]Read More
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