Moneypenny appoints Joanna Swash as Managing Director

Moneypenny appoints Joanna Swash as Managing Director

After 11 years heading up business development and marketing for Moneypenny, Joanna Swash has been appointed as Managing Director.

Having played a pivotal role in the firm’s rapid and consistent growth within the legal sector, Joanna joined the UK’s leading telephone answering and outsourced switchboard specialist in 2005 as Sales Manager before later becoming Commercial Director.

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Joanna commented: “It’s a privilege to be taking up the mantle of Managing Director at such a key milestone in Moneypenny’s life. The company already has a fantastic and long-established reputation for providing exceptional service levels for its legal clients, and I look forward to finding new opportunities and ways to continue driving this forward.”

The appointment comes at an unprecedented period of growth for Moneypenny. In September the company unveiled its new headquarters, along with plans to recruit a further 500 receptionists over the next three years. A number of new services are also set to be launched within the next 12 months.

Ed Reeves, co-founder and Director of Moneypenny, said: “We’ve had the pleasure of working with Joanna for 11 years and she is someone who has had enormous influence over every area of Moneypenny. Needless to say we’re thrilled she will be taking Moneypenny into its next chapter, and know with absolute certainty that she is the ideal person to do so.”

Endorsed by the Law Society, Moneypenny receptionists handle over two million telephone calls a year on behalf of legal practices of all shapes and sizes across the UK.

This article was submitted to be published by Moneypenny as part of their advertising agreement with Today’s Wills & Probate. The views expressed in this article are those of the submitter and not those of Today’s Wills & Probate.

Moneypenny

https://www.moneypenny.com/legal

Over 1,000 law firms, including 65 of the Top 200, trust Moneypenny’s 55-strong team of legal receptionists to handle the calls and live chat they can’t get to. Our flexible support is allowing firms of all shapes and sizes, from sole practitioners to the Magic Circle, to ensure every lead is captured in the most cost-effective way possible. 

Moneypenny Receptionists get to know your firm, handling calls and chats exactly as if based in your office. They are on hand either all of the time, or during peak times when your staffing levels are low. 

If you need someone to make outbound calls on your behalf, Moneypenny Receptionists can do this too. They’ll pre-qualify leads or arrange and follow up on appointments, leaving your team able to prioritise valuable opportunities first.

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