10% of new legal enquiries `missed’
Latest data released by telephone answering specialist Moneypenny, has revealed the staggering number of new enquiries `missed’ by law firms so far in 2015 — 10.4% of the overall total number of calls handled by the company’s legal receptionists. The figures are based on calls answered by Moneypenny on behalf of firms large and small […]
HSBC letter causes great concern for will writing customers
The sale of the HSBC will writing service that has subsequently left many customers confused has been responded to by an open letter. This response to a letter the bank issued in July to those who made a will with them and appointed HSBC as executor, exposes a number of faults in the explanation of […]