Online wills – the future of will making?
Matthew Lagden, CEO of the Institute of Legacy Management (ILM), looks at the increasing trend in online will writing, and discusses the benefits and possible drawbacks… Until recently, online will writing was a contentious subject amongst our members, with many of them being adamant that an online will could never be as well drafted as […]
Settld partners with Onfido
Settld, the end-of-life admin service, has teamed up with global identity verification and authentication provider, Onfido, for a secure and simplified user verification process. The integration of Onfido’s AI-powered technology enables users to remotely prove their real identity for Settld’s free web-based bereavement notification service. Once a user’s identity is verified, multiple companies (e.g. banks, […]
Remote Witnessing – Where there’s a Will, there’s a way
Beth Middleton, Solicitor at Brabners has shared her views on the issue of remote witnessing of wills. Unsurprisingly, the demand for new wills during the course of the Covid-19 pandemic has been unprecedented. Whilst this is a positive step by testators to protect their assets, the physical restrictions imposed by the lockdown has created practical […]
Several leading legal services firms get behind new online probate platform, Exizent
New legal technology firm Exizent has confirmed that Countrywide Tax and Trust Corporation, Thursfields Solicitors and Thorntons are excited to digitise probate with Exizent’s platform in its first three months since launch. In September, the Glasgow-based start-up raised £3.6 million in funding to transform the way the legal and financial services industry deals with bereavement […]
Exizent ranked number 3 in TechRound’s prestigious Fintech50
Exizent has been ranked number three in the top 50 Fintech businesses and start-ups in the UK. TechRound’s Fintech50 ranks fintech businesses and start-ups in the UK for their innovation and contribution to the UK’s fast-growing start-up scene, highlighting the diversity and success in the sector. Glasgow based Exizent – the first ever platform that connects data, services and […]
Technology and Charitable Legacies
Sue Pedley, Head of Donor Research, Legacy Foresight has shared her views on the impact technology has had on charitable legacies. Many of the charitable legacies received today were first written into wills 10, 15 or 20 years ago. However, as we move further into the 21st- century, the will-making landscape will be very different, […]
Legal firms among the best performers in call waiting time survey
Legal companies are among the best performing businesses for customer care and low call waiting times, according to new research. The survey of 1000 people by leading outsourced comms company Moneypenny revealed that just 6% of survey respondents feel legal firms have poor call handling times – compared with utility companies (33%) doctors (27%), banks […]
Technology in the Wills & Probate Sector
The Probate sector has historically leant more towards traditional processes and practices as its preferred method of operation. However, 2020 certainly shook things up and, I think it is fair to say, we all now know that technology is the key to thriving in the future. This article looks at some of the tech your […]
Using technology to retain your competitive edge
Charlotte Ponder TEP, Legal Director for Countrywide Tax & Trust Corporation, has shared her view on technology with the Today’s Wills and Probate readers. In the legal sector, competition and client expectations have risen dramatically. Clients expect more, and have an increasing number of options as to where to take their business. In order to […]
Key considerations for the implementation of new technology
This article has been written by Pippa Shepherd who is the Head of Customer Engagement at Arken.legal (UK) Ltd and a board member of the UKLTA. Pippa joined Arken in 2018 to lead the sales, marketing and customer success functions. The implementation of any technology can be daunting. However, as we have seen with COVID-19 […]
Using technology to plan effectively
It can be seen that technology is no doubt becoming of more importance within the wills and probate sector. Many people use will writing software which not only assists with the creation of the will but also offers fail safes to will writers ensuring that information is obtained and that issues are not missed. It […]
Technology in the Wills & Probate Sector
Jade Gani, Solicitor & Head of Private Client as Aston Bond Law Ltd, has shared her insight with Today’s Wills and Probate about technology in the sector. The Probate sector has historically leant more towards traditional processes and practices as its preferred method of operation. However, 2020 certainly shook things up and, I think it […]
10,000 credit pack now available at Alpha Legal
We’ve listened to our larger Alpha Legal will writing clients and made a new 10,000 credit pack available in the online shop. This brings the price of each credit down to only 4p! What does this mean for Alpha Legal users sending forms to their clients? a basic ID request (with one form of photo […]
Moneypenny launches outbound calling service for law firms
Leading outsourced communications provider Moneypenny has launched an Outbound Calling service for the legal sector – to help firms save time and capture more leads. The new service can be used to qualify conveyancing enquiries, handle inbound leads for personal injury and other claims, and contact wills and probate and lasting powers of attorney clients […]
Responding to a Cyber Security Breach
Continuing with our compliance theme, Matthew Locker, a Cyber Security Consultant at Apstorm has shared his ideas on how law firms can remain compliant in the modern world. The legal sector is rich in sensitive data and financial transactions, unfortunately, this makes it an attractive target for many cyber actors including, criminals, activists and possibly […]
Alpha Legal – Major Update – Live!
The Alpha Legal team at Start Software have published their first major update and all Alpha Legal subscribers now have access to the new features. Building on the success of the ID, bank account details and COVID questionnaire forms in the first release, the new update brings two new features which have been requested by […]
Passwords, Phishing and the Dark Web
Matthew Locker, a Cyber Security Consultant at Apstorm has shared his ideas on how practitioners can remain compliant in the modern world. In today’s digital society, passwords have become a necessary evil and are the guardians of some of our most important information, e.g. online retail, banking, email accounts, customer contact databases, social media platforms, […]
How can your firm manage risk and compliance in an increasingly digital world?
As 2021 gets underway many of us will be reflecting on how we can manage our businesses in the coming months in a landscape of continuing change and, now, lockdown 3.0. One of the biggest questions facing us now is what elements of the new ways of working we’ve had to adopt, and which parts […]
Clients need out of hours access, but don’t expect firms to respond
The latest industry roundtables from Today’s Wills & Probate and Today’s Conveyancer have focused on the way in which technology has helped law firms to cope with the impact of the Covid-19 pandemic. In many ways, the pandemic has forced a rethink of the way in which the customer interacts with businesses and those who […]
Customer experience is the next competitive battle ground
Customer experience is the next competitive battle ground. It’s where business is going to be won or lost! We all understand how important good customer service is. Customers who experience poor customer service find it easier than ever to share their experience with social media and the Internet to let the whole world know. However […]
