• April 12, 2024
 Knowing your client –  Risk, Capacity & Identity in Virtual Instruction Taking

Knowing your client – Risk, Capacity & Identity in Virtual Instruction Taking

With the government restrictions showing no sign of abating, clients are continuing to embrace the world of conducting both business and pleasure via Zoom, Facetime, and Google Meet (other video conferencing facilities are available).

There’s been a lot of talk about the ‘new normal,’ but the more likely it becomes that the way we live now is here to stay for longer, have you thought about what it really means for your business?

Lots of you have been forced to change and adapt the way you take instructions due to the ongoing restrictions, but have you taken time to think about what else you could or need to do if this really is the future of instruction taking as we know it? Do you know all the risks involved in virtual instruction taking for yourself and your business, and more importantly, what you can do to mitigate those risks?

Join our Legal Director, Charlotte Ponder TEP LLB (Hons), our Vulnerable Client Care Team Leader, Katy Kirkland, and our In-House Counsel at Countrywide Tax & Trust Corporation Ltd & Director of CTT Law Ltd, Anthony Mbanefo-Harris LLB (Hons), for a review of your instruction taking practices, and ensure that you are following ‘best practice’ in the virtual world.

Our speakers



Risk and future claims against the instruction taker

• Potential claims that could arise and what you can do to protect yourself
• Larke v Nugus and a reminder of case law in this area
• Paperless working and how it can help

Virtual instruction taking

• Capacity when taking instructions virtually
• How to know who you are taking instructions from
• Overcoming client objections to testamentary capacity assessments

How to ID your client

• What ID is acceptable?
• How to obtain ID securely
• What checks are carried out on the ID?

Held on Tuesday 16th February 2021
Commences at 9:30am and finishes at 1:00pm

Book your place now!

Places are limited! The cost of the 1 session course is £70 + VAT for non-members and £50 + VAT for Countrywide Members.
For more information or to book your place, please contact us on
01926 514 390 Ext 9170 | newentrants@countrywidegroup.co.uk

This article was submitted to be published by Countrywide as part of their advertising agreement with Today’s Wills & Probate. The views expressed in this article are those of the submitter and not those of Today’s Wills & Probate.

Charlotte Ponder LL.B (Hons) TEP

Charlotte Ponder LL.B (Hons) TEP is the Legal Director of Countrywide Tax & Trust Corporation Ltd and Countrywide Legacy, Charlotte holds a key responsibility in overseeing the running of the company as well as ensuring that the day-to-day operations run smoothly. With a strong legal background, Charlotte is well placed to take on this demanding position, having worked in multiple areas of law before progressing to Countrywide and interacted directly with clients to explain complex concepts in a simple manner. Following her studies and being called to the Bar, Charlotte’s legal career began in family law. As well as providing a strong foundation for her legal experience to build upon, here she also witnessed many divorce cases involving high asset losses, sparking her interest in how such consequences could be prevented.