• February 20, 2024
 Say Hello to our newest recruit

Say Hello to our newest recruit

The Countrywide Advisor Chatbot.

At Countrywide Tax and Trust Corporation Ltd, we always aim to be ahead of the curve when it comes to technology and innovation. We are constantly looking at ways of embracing technology to make our services better, faster and more accurate for our partners so that they, in turn, can offer a better service to their own clients.

We have been working hard over the last few months to develop our Chatbot, built specifically for our Countrywide Members, who will be able to access information and technical advice from across the company, 24 hours a day, 365 days a year wherever and whenever you need it!

Our Countrywide Advisor Chatbot will change the way Advisors work with us, making communication faster, easier and more accurate. We will be able to answer all queries directly, and with the Live Agent chat feature, there will be no waiting for us to search through emails. Our Advisors can find the answers they need much faster than waiting for their call to be answered, or email to be responded to, as the Chatbot will instantly direct them to the correct information for whatever query they have.

What’s more, the Chatbot won’t just cover technical issues, it will provide different types of information from across the company. It is, in essence, an educational tool where Countrywide members can ask any questions they have and the bot will provide an immediate answer. Chatbot will give our members easy access to all the information we can offer as a Company.

It will also provide them with easy access to all the information available on the relevant subject, including immediate access to our Superhero Webinars, videos and help sheets, all in one place and all at the click of a button.

Live from Monday 5th July!

So, what can our Chatbot do for you?

  • A better, faster, more efficient method of communicating with us
  • Obtain knowledge from across the company, not just technical queries
  • Available outside office hours – 24 hours a day, 365 days a year!
  • If the Chatbot cannot provide an immediate answer, you can speak to a member of staff online.
  • Request a Call back from one of our staff and your request will be automatically prioritised
  • Provides access to our Superhero Webinars, as well as the videos and help sheets relevant to your query
  • Available in the Countrywide Legacy software, to help you as you are navigating your way around the system
  • Users receive priority over telephone and email enquiries
  • Mobile phone users are able to save the Chatbot on their phone’s browser, for easier and faster access, no matter where they are
  • You can also access the Chatbot on your desktop browser

Chatbot is just one of the many new services and features we are working on behind the scenes which will REVOLUTIONISE the way our members work. Features you won’t want to miss out on.

For more information on our services and how to become a member call us today on 01926 514390 Extn 9170 or email us at newentrants@countrywidegroup.co.uk and speak to one of our New Entrants Team.


This article was submitted to be published by Countrywide Tax and Trust Corporation as part of their advertising agreement with Today’s Wills and Probate. The views expressed in this article are those of the submitter and not those of Today’s Wills and Probate.

CTT Group


  CTT Group is an established Legal Services firm providing multi-disciplinary support for the UK’s Professional Adviser community. Their expertise spans multiple areas of Law, Estate Planning, Finance and Tax matters. CTT Group is recognised as a leading figure in the industry due to their wealth of experience and technical knowledge in the legal and financial sectors. CTT Group is made up of six areas: CTT Professional Services: A specialised knowledge hub designed for the Professional Adviser community and CTT Group members. The Professional Services team will provide you with a bespoke training and support package to suit any business. This includes the New entrants team, Training, Estate Planning Team, Professional Indemnity Insurance Service & the Resource Hub. CTT Tax and Trust: a premium support system for the Professional Adviser community, providing professional executor and Trustee services. They specialise in Estate Planning, Tax and Trust matters and have a wealth of knowledge and experience in delivering the right solutions for your clients. CTT Legacy Software: Ground-breaking legal software that will change how you work. Legacy was explicitly designed with you and your business in mind, so it will seamlessly align with your needs. It can also be tailored to suit your business needs, giving you complete control over your client journey. CTT Legal: Providing innovative and modern solutions to even the most complex legal problems. CTT Legal offer comprehensive Legal advice alongside CTT Law; an SRA-regulated law firm and strategic partner of CTT Group. This includes Residential and Commercial Conveyancing, Litigation, Document production, Client care, Professional Executor & Professional Executor. CTT Accountancy: A newly established Accountancy firm that will work in partnership with you and your business. CTT Accountancy is a practice of highly skilled and experienced accountants with expertise in trust matters, uniquely positioned to offer your clients a range of accounting services, whatever their needs. CTT Private Client: Offering individual professional advice to high-net-worth individuals with various financial situations. Their specialist team have a wealth of knowledge and will work with you to understand your requirements and provide bespoke advice. Click here for more information: https://ctt-group.co.uk/ Contact: CTT Group Tel: 01926 514 390 Email: enquiries@ctt-group.co.uk Address: CTT Group, Gables House 62 Kenilworth road Leamington Spa CV32 6JX