CLS Property Insight

CLS Property Insight (CLS PI) is one of the leading providers of products and services for legal indemnities, conveyancing, and estate administration matters.

Our game-changing service features the first end-to-end digital estate administration assistant, PIPA which offers free guidance as well as individually costed dip-in-dip-out services for every stage of the process. This allows you to bring your estate administration work into the digital age and become more effective, more efficient, and more competitive in a crowded market.

By seeking to understand our customers’ needs and building partnerships with best-in-class service providers, we are able to bring together all-in-one place the required products to streamline the estate administration process. The result is deeper due diligence work, increasing the accuracy of wound-up estates and reducing the likelihood of any disputes. PIPA maps out the whole process and is always up to date, helping to keep firms compliant, and ensuring the most robust resolution to your estate administration cases.

We pride ourselves on providing a personal service with expert advice and support from our highly qualified underwriters, business development and client services teams which is reflected in our world-class NPS* score.

Discover how we can help your business today.

Helpful guides and training sessions, free to access any time online

We’re here for you. We have a library of on-demand training sessions and ‘how to’ guides to help you get the most from our services. Visit our website to browse all the available materials, and our team are always at the end of the phone if you want to talk to us.

*Net Promoter Score (NPS) is a customer loyalty and satisfaction metric, a score over 0 is classed as ‘good’ and a score over 80 is ‘world class’.

Key Services


17 Kings Hill Avenue
Kings Hill
West Malling
ME19 4UA

Key Contacts

Name; Kelly McDonnell
Role: National Sales Manager
Email: [email protected]
Mobile: 07539 344033
Connect with me on LinkedIn


Name; Stephanie Hiscock
Role: Corporate Events Manager
Email: [email protected]
Mobile: 07966930662
Connect with me on LinkedIn



Fraud Insight Technology Wills & Probate

The role of digital transformation in addressing probate pain points

When CLS established their Estate Administration Customer Focus Group its primary purpose was to discover the ‘pain points’ probate solicitors experience. No amount of data and analysis is as good as a discussion with our law firm customers to help us find out about process problems and the barriers law professionals face when trying to […]Read More

Firms & People Organisations Technology Wills & Probate

Probate Innovation and Automation – a glimpse into the (not

It may be trite to say that CLS ‘feel your pain’ but we have been focussing on learning about the modern probate and private client lawyer’s frustrations and pain points in the drive to stay competitive and focussed in today’s changing legal market. The legal profession needs to balance their customer’s demand for speed with […]Read More

Insight Interest Regulation Wills & Probate

Is now the time for compulsory bonds protecting against mismanagement

The benefits of Power of Attorney (PoA) are well-documented. Its limitations and risks perhaps less so and, unfortunately, meaningful solutions are not readily discussed. Most negative perceptions associated with PoA – that it is open to abuse and misuse – only apply in a small minority of cases. By far the bigger problem is inadvertent […]Read More