LSB announces new appointment to the Office for Legal Complaints

The Legal Services Board (LSB) has announced today the appointment of Georgina Philippou as a new lay member of the Office for Legal Complaints (OLC).

The OLC is the Board of the Legal Ombudsman, and this appointment has been made by the LSB in accordance with the Legal Services Act 2007.

Georgina has had a career in financial services regulation, spanning 30 years. She was previously Chief Operating Officer of the Financial Conduct Authority. Before that, she was Acting Executive Director of Enforcement and Market Oversight; before that, she was Director of Strategy and Delivery in the Enforcement and Financial Crime Division.

Georgina is a member of the Financial Reporting Council’s independent Tribunal. She is on the International Monetary Fund Expert Panel, Vice Chair of Ad Centrum, Armstrong Wolfe’s diversity and inclusion initiative, and Executive Sponsor of The Diversity Project’s Disability work stream.

Georgina has been appointed to the OLC for a four-year term from 1 May 2024 to 30 April 2028.

Commenting on the appointment, Alan Kershaw, Chair of the Legal Services Board, said:

“I am delighted to congratulate Georgina on this appointment. Her professional experience and demonstrable commitment to diversity and inclusion will make a significant contribution to the work of the Office for Legal Complaints as it continues to ensure that people who use legal services can seek redress when things go wrong and have confidence that they will be listened to and treated fairly.”

Elisabeth Davies, Chair of the Office for Legal Complaints, said:

“Georgina will be joining the OLC at such a significant time, as we embark on a new strategy period for the Legal Ombudsman (LeO). Her commitment and invaluable experience will significantly benefit the work of the OLC and our focus on ensuring the ambition for LeO’s service and impact deliver for both the public and the profession.

I would like to take this opportunity to also extend my sincere thanks on behalf of the OLC, to Jane Martin for her valuable service and contributions as a Board Member over the last six years.”

Georgina Philippou, commented:

“I am pleased to be joining the Office for Legal Complaints and look forward to working with the Board to progress the valuable work they do.”

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