Exizent’s Customer Success team has been handpicked as the best in the industry. They have a true passion for improving the way everyone experiences bereavement and are responsible for delivering the best possible service and support to Exizent’s customers.
Whether through training or review calls, collaborating with the Exizent team on new projects or writing useful articles for their knowledge base, they are constantly beavering away to ensure that everyone’s experience of working with Exizent is the best it possibly can be.
But just how do they support Exizent’s mission of transforming the way everyone experiences bereavement?
We spoke to Customer Success Lead Laura McFarlane to learn more about the launch of their brand-new knowledge base to support customers.
How does Exizent define “customer success”?
Exizent’s purpose is to improve the bereavement experience for everyone involved. For customer success, this means helping customers manage the estate administration process for their clients as efficiently as possible, reducing the friction often common during interactions with different institutions to gather information about a deceased’s estate, or making the paperwork required for courts or HMRC as simple as possible to complete.
Reducing the administration work involved in the estate frees up our customers to deliver real value to their clients and use their skills and expertise to support them through a terrible time in their lives.
This article was submitted to be published by Exizent as part of their advertising agreement with Today’s Wills and Probate. The views expressed in this article are those of the submitter and not those of Today’s Wills and Probate.