These are the ten firms most often subject to decisions by the Legal Ombudsman with regards to wills and probate work.
In total there were 244 firms subject to a total of 279 decisions between 1st April 2015 and 31st March 2016.
Handley Brown LLP were subject to seven decisions, with the Ombudsman requiring a remedy in each case. This included two instances where the Ombudsman required the firm to pay compensation for emotional impact up to £4,999 for a failure to follow instructions, with another requiring them to refund fees up to £4,999 for a failure to follow instructions and a failure to progress.
Swinburne & Jackson LLP were subject to five decisions with a remedy required in each case. This included one instance of a delay and a failure to progress resulting in them being required to pay compensation of up £4,999.
Carter Devile were the subject of three decisions, each requiring them to pay up to £299 for a variety of reasons including a failure to keep informed, a failure to keep updated and costs information deficient.
Wards Solicitors: 3 decisions, no remedies required.
NAPTHENS LLP: 3 decisions, 1 remedy required.
Whitehead Monckton: 2 decisions, no remedies required.
BERKELEY SOLICITORS: 2 decisions, 2 remedies required.
WBW SOLICITORS LLP: 2 decisions, 1 remedy required.
THOMAS EGGAR LLP: 2 decisions, 1 remedy required.
PITMANS LLP: 2 decisions, 1 remedy required.
Several other firms were subject to two decisions, including Shakespeare Martineau, Penningtons Manches LLP, Millington Wallace LLP, John Hamilton Leyshon Solicitors, Montague Lambert & Company, Parabis Law LLP, Chaimberlain Martin Solicitors, Bkythe Liggins, Kitson & Trotman, Blockslegal LLP, Humphries Kirk LLP and Streeter Marshall.
