NotifyNOW and E.ON Next have won the Technology Development Award at the Chartered Institute of Credit Management’s 2024 British Credit Awards.
NotifyNOW, developed by The Estate Registry, is being delivered to UK creditors in collaboration with Phillips & Cohen Associates, a business dedicated to the management of deceased accounts.
NotifyNOW has worked with E.ON Next to deliver a pioneering online platform which supports people who have been bereaved and estate representatives.
The digital, self-serve platform gives representatives of the deceased the option to notify E.ON Next when a customer has passed, which they can do easily and at a time that is convenient to them. Tracey Smith, Third Party Commercial Manager at E.ON Next, said:
“We have worked with PCA for more than 15 years and they have supported us and our customers in many ways, not least the training our staff to better manage customers at what is an extremely emotional and difficult time. NotifyNOW is another way in which we are trying to help our customers by making the process of passing on essential information to us as easy and convenient as possible.”
Nick Cherry, Chief Operating Officer at PCA, said he is delighted to see this new solution win another award for the impact it is having on real people:
“The intricate administrative protocols that a bereaved person must navigate following the loss of a loved one is a burden on their emotional state and on their time,” he explains. “While we know just how important it is for the people whose job it is to help them to be compassionate, we also know that technology can play a significant part in reducing this burden and reducing some of the unwelcome stress that comes with bereavement.”
This award follows recognition at the Credit Service Association’s Awards, where NotifyNOW & E.ON Next won the innovation Award and the Credit Strategy’s Vulnerability Awareness Gala where the partnership was awarded Best Use of Technology.
NotifyNOW and E.ON Next continue to work on the findings reported by the UK Commission on Bereavement, which highlighted the need for better solutions to support individuals through bereavement. Almost two out of three (61%) adult respondents have difficulties with at least one practical or administrative task following a death.
The awards were held at the Royal Lancaster, London on Thursday 1st February.
