Bereavement Support Payment: Key things to know

What is Bereavement Support Payment and to whom is it relevant? Key things to know about it, though for many this will be just a refresher. Bereavement Support Payment is a lesser-known welfare benefit available to those whose husband, wife, or civil partner, or long-term partner with whom they have children, died in the last […]

Pro Bono Week 2023

Lawyers who help change lives through volunteering free legal help take centre stage at this year’s Pro Bono Week (6th-10th November). The 22nd annual celebration recognises the outstanding voluntary contribution made by the legal profession across the UK to provide legal advice for those who could not otherwise afford it and who do not qualify […]

The Ombudsman’s Corner: November 2023

The Ombudsman's Corner

Our approach to dealing with complaints about delay Along with poor communication, delays are the most common area of complaint that the Legal Ombudsman receives – last year, 21% of complaints that we investigated were either about an unreasonable delay or failure to progress. Unfortunately, many of the complaints that we see are avoidable. This […]