Legal Ombudsman cannot afford to lose focus

The Legal Ombudsman service (LeO) has made some strides in improving its performance, but it must not lose focus in tackling its backlog, the Law Society of England and Wales said today. Law Society President Lubna Shuja said: “Reducing the backlog of cases waiting to be investigated must continue to be the priority for LeO. […]

SRA proposes minor amends to its Standards and Regulations in response to feedback

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The Solicitors Regulation Authority (SRA) is consulting on a series of minor amendments to its Standards and Regulations following feedback from stakeholders since the rules were introduced in 2019. The amendments address areas where, once live, the new rules have either had unintended knock-on consequences or feedback from the profession suggests they need changing to […]

CLC urges Legal Ombudsman to step up costs control

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The Legal Ombudsman (LeO) needs to do more to show that it can control its very high costs, the Council for Licensed Conveyancers (CLC) warned today. While the CLC said its confidence that LeO can deal with its case load has increased “slightly”, it has “yet to be assured” of the organisation’s control of costs. […]

The Ombudsman’s Corner: 16th December 2022

In my last column, I explained how and why our Scheme Rules are changing on 1st April 2023, setting out the main changes – our time limits, our discretion to dismiss or discontinue complaints which are within our jurisdiction in certain circumstances, and the introduction of discretion to decline to pass a complaint onto an […]

Firm publishes guide to navigate “Lessons in Legacy” guide

Lessons in Legacy guide

Boodle Hatfield publishes Lessons in Legacy: a guide to navigate the world of private wealth in the 21st century Drawing on the firm’s centuries long history supporting successful families and individuals to plan for the future, Boodle Hatfield has published a “Lessons in Legacy” guide. A four-part thought leadership series exploring what legacy means to […]

Why legal professionals need to make LinkedIn a priority in 2023

With over 800 million users around the world and, perhaps more significantly, as the only business-focused social media platform, LinkedIn is a global powerhouse. But have you considered how it could help you as a legal professional at a personal and even local level? What was once not much more than a CV library and […]

CTTP announces new training webinars

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Planning for clients with an IHT liability part 2. This webinar will cover: Inheritance Tax and Life Policies- What you need to know. How to correctly insure for IHT both on gifts and death. Ensuring that all of your client’s life policies do not cause or add to their IHT problem. Business Relievable Investments cutting […]

LSB plans to force firms to pay compensation to wronged clients pre-complaint

Legal Services Board

Regulator seeks methods to reduce the backlog of complaints The Legal Services Board (LSB) are discussing plans to force firms who have misled clients to pay compensation, even if they haven’t complained. In a meeting last month, it has been revealed that the regulator is discussing proposals to punish firms who mishandle their clients’ cases […]