Firms risk falling foul of transparency compliance with 3 in 4 not displaying LPA fees
Law firms could be falling foul of consumer transparency requirements after research found nearly three in four solicitor firms surveyed don’t publish what they charge for preparing a lasting power of attorney (LPA). A review of 113 solicitor firms’ websites in 20 towns and cities across England and Wales found 31 (27%) displayed a current […]
LeO to consult on new strategy as demand for its service outpaces capacity
A new strategy to reform the Legal Ombudsman (LeO) service will be under consultation next week, as despite resolving more complaints year-on year, demand is outpacing capacity. In a half-year update from the complaints service published last Friday, the LeO reported having received more than 8,700 complaints, a 31% rise from the equivalent period last […]
Legal Services Board makes policy and performance appointments
The Legal Services Board (LSB) has announced three senior appointments it says will “strengthen its ability to hold the legal services regulators to account and deliver better outcomes for the people who use legal services.” The oversight regulator has appointed Shona Barton as Director, Regulatory Oversight, leading the LSB’s oversight of the regulators. Barton will […]