Increases in LeO fees could incentivise complaint payoffs, CILEX warns
The Chartered Institute of Legal Executives (CILEX) has shared concerns over plans to increase the fees charged by the Legal Ombudsman (LeO), warning the proposed changes could see firms make “unmerited payments” to clients to avoid escalating costs. A wide-ranging consultation launched in June outlined plans to increase the LeO’s fees in response to what […]
Law Society warns of administrative burden of new SRA complaints rules
The Law Society of England and Wales has warned that the Solicitors Regulation Authority (SRA) complaints handling proposals could “increase administrative burden without delivering clear benefits for consumers”. The SRA recently consulted for a second time on its proposals to change requirements for handling first-tier complaints. In 2025, firms reported receiving more than 41,000 first-tier […]
Adult children living at home in UK ‘could cost their parents as much as £17bn’
Adult children living at home could cost their parents a combined £17 billion if they don’t pay rent, Key Equity Release estimates. Rising numbers of adult children living with their parents in the UK are adding to the financial pressure on older homeowners saving for retirement and clearing their own mortgage, according to the equity […]