Law Society delivers robust response to client account interest recruitment ad
The Law Society has hit back at what appear to be plans to introduce the proposed Interest on Lawyers’ Client Accounts (ILCA) scheme, after a role was advertised by the Ministry of Justice (MoJ) recruiting for a role to deliver “sustainable funding for critical justice services and helping ensure access to justice”. The Law Society […]
AI now ‘firmly mainstream’ and used by 94% of lawyers – with 10% depending on it to do their job
New research shows that 94% of lawyers use Artificial Intelligence (AI) for legal work, with 74% using it at least once a week and 34% using it every day. One in 10 (10%) of the 543 legal professionals surveyed by LexisNexis for its report Scaling up: The AI-dependent lawyer said they depend on AI to […]
Concerns raised over Legal Ombudsman fee hike
The Law Society has raised “serious concerns” over proposed changes to fees for the Legal Ombudsman. The 12 week consultation period on The Office for Legal Complaints’s (OLC) proposed changes to the Legal Ombudsman’s (LeO) Scheme Rules closed on 2nd September. Under the proposals, case fees would increase from £400 to £600, with £750 for […]
When it comes to client satisfaction, every moment matters
LawNet has drawn on what is arguably the largest research project into client satisfaction in the legal sector, with over 13 years of internal data and sector stats from other sources, to set out the importance of client insight for legal firms. Do you know your net promoter score? Or your client enquiry to conversion […]