LeO publishes complaints resolution procedure following successful pilot
The Legal Ombudsman (LeO) has published its final Model Complaints Resolution Procedure (MCRP), a new framework and supporting guidance designed to help legal service providers resolve complaints. The guidance aims to help firms deal with complaints quickly and with more consistency, while also giving consumers a clearer route to resolution. The MCRP is voluntary and is […]
Cumbria firm continues expansion with new acquisition
Cumbria firm Bendles continues its expansion with the acquisition of Atkinson Ritson. The acquisition follows Bendles’ merger with Gaynham, King & Mellor earlier this year, in a deal which saw Bendles’ Cumbria presence expand from Carlisle, Wigton and Whitehaven to Penrith, Appleby and Kirkby Stephen. The acquisition of Atkinson Ritson – itself the result of […]
Card game aims to encourage better documented analysis of source of funds
A card game has been created to help firms tackle the challenge of training and maintaining understanding around source of funds. The brainchild of two compliance consultants, the game “helps fee earners and support staff translate their decisions quickly into a documented analysis” for evidence say its creators. Tom Lyes, formerly of source of funds […]