FCA outlines best practice guidance for Consumer Duty compliance

A couple receive financial advice

A good practice review into Consumer Duty by the Financial Conduct Authority (FCA) has found when products are designed with consumers’ needs firmly in mind, they can support good outcomes – helping people make informed choices, get fair value and receive the support they need to navigate their financial lives. When product design falls short, […]

Family recovers £160,000 inheritance after aunt wrongly paid care home fees

Oonagh Murphy

A family has recovered more than £160,000 in care home fees after their late aunt was found to have wrongly paid privately for care that should have been funded by the NHS. The settlement from the NHS Bath and North East Somerset, Swindon and Wiltshire Integrated Care Board has restored the inheritance the elderly widow […]

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