LeO sees 36% increase in complaints in 12 months, with wills and probate forming 13% of total
Wills and probate services accounted for over 13% of all complaints submitted to the Legal Ombudsman in the latest reporting period, with personal injury receiving the same amount. Only residential conveyancing received more complaints, with 36.1% of the total. The Office for Legal Complaints (OLC) 2025/26 annual report revealed an overall increase of 36.1% in […]
FCA review finds some legacy pension products offer poorer value
Pension firms must do more for customers in older pensions and fund savings, according to the financial services regulator. In a multi-firm review of consumer duty price and value practices, the Financial Conduct Authority (FCA) found that people holding legacy pension products, now closed to new savers, could be receiving poorer value than those in […]
Artificial intelligence in law: Powerful ally or dangerous substitute?
As the legal sector pushes ahead with AI adoption, Gabriella Banham takes a look at how the use of AI is impacting claimants. Relying on freely available platforms for legal advice may seem like a cost-effective option but, as Gabriella explains, it will almost always be a false economy. Artificial intelligence has arrived in […]