Client loyalty wanes as reviews and comparison sites grow in popularity amongst will-writing consumers
Client loyalty amongst those accessing will writing services is falling while online comparison sites and independent review sites are gaining traction, according to the latest annual report of consumer behaviour from IRN Research. The Wills & Probate Consumer Research 2026 report charts a steady decline in the number of people who return to the same […]
Jeff Lewis elected as new Law Society deputy vice president
The Law Society of England and Wales council has elected Jeff Lewis as its new deputy vice president. Lewis will take office in October 2026, become vice president in 2027 and president of the Law Society in 2028. As deputy district judge on the Northern Circuit since 2001, Lewis gained significant insight into the operations […]
Operational drag: The hidden barrier between law firms and sustainable growth
Damian Reed, head of brand and marketing at QualitySolicitors, explains how firms can use AI as an administration asset to improve margins and enhance reputation, rather than view the technology as a problem to be dealt with. There is a peculiar tension sitting at the heart of many independent law firms right now. Revenue […]