Latest public interest decisions by ombudsman reveal ‘serious failings’
The Legal Ombudsman (LeO) has published its latest raft of public interest decisions, revealing “serious failings in the delivery of legal services”. The six new decisions reveal failures to provide clear advice, carry out essential checks and manage cases effectively have led to tangible and, in some instances, irreversible consequences for the individuals involved. All […]
‘People not paperwork’ should be key focus, as FCA bereavement review welcomed
The Financial Conduct Authority’s (FCA) review into how consumer investment firms support bereaved customers and whether they’re getting it right has been welcomed by a provider of bereavement services. The Estate Registry, which operates the NotifyNOW and InhieritNow brands, said efforts to “place empathy and customer needs at the centre of their bereavement processes” are […]
BSB produces guidance on the use of AI for barristers
“Effectively procuring, adopting, and using technologies takes skill and resources” the Bar Standards Board (BSB) says in newly published guidance on the use of artificial intelligence in practice. Guidance on the use of Artificial Intelligence and Other Technologies has been published in response to the increasing use of AI tools across legal practice, recent cases […]
Conference will share insight for vital SME law firm market
A conference focused on small and mid-sized law firms is being staged by legal and professional services marketing firm Consortium in October. The Legal Conference 2026 will take place on Thursday 15th October 2026 at the Hilton Birmingham Metropole, bringing together leaders from UK law firms of 10-200 staff for a full day of practical […]
The importance of collaboration between financial planners and private client lawyers
James McIntyre, partner in the financial planning team at PM+M, explains why collaboration between financial planners and private client lawyers becomes even more important during volatile times. Private client lawyers and financial planners are often the dual architects of a family’s long term wealth structure. Collaboratively, they are able to ask the questions which then […]