CALL FOR ENTRIES: STEP Private Client Awards

STEP Private Client Awards

Entries are now open for the STEP Private Client Awards – recognising excellence, innovation and best practice across the global private client community. Why enter? Gain independent recognition for your expertise and the vital work that you do on behalf of your clients Raise your professional and firm profile with peers and clients worldwide Differentiate your practice in a […]

LSB interim report criticises regulators for ‘varied clarity and detail’ in Mazur advice

A pile of papers on a desk in front of a man holding a pen

The Legal Services Board (LSB) has criticised the response of regulators to the questions raised by Mazur v Charles Russell Speechlys LLP, and the potential impact of the case on litigation work conducted by unqualified professionals. In an interim report published this week following the LSB’s review, announced in October, the super-regulator said the response […]

LeO shares early resolution advice to cut ‘unnecessary escalation’

A man and a woman sit on opposite sides of a desk in conversation, with a pile of papers and a laptop between them

The latest Spotlight article from the Legal Ombudsman (LeO) focuses on early resolution, with practical steps for legal service providers to follow to resolve complaints at first tier. Clear communication, timely responses and proportionate remedies will all help resolve complaints before they escalate unnecessarily, the LeO says, leading to faster outcomes for customers. In 2024/25, […]

Why you shouldn’t put your life in the hands of a robot

A close up of a handshake between a robot and a human hand

In the third part of our exclusive look at estate planner Steve Bish’s story, he explains why you should never put your life in the hands of a robot. An estate planner who went from selling windows to producing wills says too many people are “putting their lives in the hands of a robot”. Steve […]

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