SRA seeks views on proposals to strengthen client complaints procedure
The Solicitors Regulation Authority (SRA) is seeking views on new proposals for dealing with client complaints, which include changing when relevant information about the process must be provided and displaying the details prominently online. Although the SRA acknowledges that satisfaction with legal service providers is high, with 82% of all first-tier complaints resolved satisfactorily, it […]
Modernising Wills: The Case for Electronic Wills and Legal Reform
Private client solicitors like myself witness firsthand the complexities and challenges clients face when it comes to estate planning. Amidst these challenges, our duty is to help ensure the intentions and wishes of our clients regarding their estates will be put into effect upon their death, including through the correct and effective use of a […]
A guide to creating content for AI discovery and retrieval
The rules of internet-based marketing are currently transforming in a way we haven’t seen for almost 20 years. Creating your content marketing in a format and style similar to the one you have been using for the last decade may mean your law firm’s website will not be discovered and retrieved by AI Overviews and […]