SRA Report Claims Solicitors Improving Complaints Handling Skills
Law firms are becoming increasing adept at successfully handling client complaints without the issue being passed onto the Legal Ombudsman (LeO). According to the ‘First Tier Complaints’ Report, published by the Solicitors Regulation Authority (SRA), complaints have increased by 5.8% since 2012. Eight years ago, 26,570 first-tier complaints were made to law firms. However, by […]
Expert Confirms Probate Delays Is Reducing
Ian Bond, Chair of The Law Society’s ‘Wills and Equity Committee’ and Director and Head of Trusts and Estates at Talbots Law confirms HMCTS hope to have sorted out the backlog by the end of September regarding probate applications. The outcome received from joint meetings with the HMCTS about the ongoing probate delays was that […]