Santander Fined for Poor Bereavement Processes
Customers of Santander were failed for more than three years in regards to the probate services provided by the financial juggernaut. The FCA have consequently fined Santander £32.8 million for the way it dealt with the bereavement process of over 40,000 customers between the years of 2013 and 2016. According to the FCA, beneficiaries were […]
ICO Given Increased Powers To Fine Directors For Spam Calls
The Information Commissioner’s Office (ICO) have been granted new powers which allow it to fine bosses for spam calls. As of this week, starting on the 17th December, company directors and senior officers could be held personally liable for nuisance calls, and be forced to pay up to £500,000 for any breaches. The ICO has […]