Top 5 ways to keep your wills and probate clients happy
The legal sector, particularly when it involves estate planning, invites a multitude of complications and a vast array of rules, regulations and requirements that can become frustrating to consumers. At Today’s Wills and Probate, we’re delving into the trials and tribulations of wills and probate and have formulated the best ways to handle angry clients. […]
FCA publishes Guidance Guarantee Policy Statement
The Financial Conduct Authority (FCA) has today published standards for the bodies responsible for delivering the Government’s new Guidance Guarantee aimed at those with defined contribution (DC) pensions. The FCA has also published rules requiring pension provider firms to direct their customers to the guidance service at retirement. In March 2014, the Chancellor announced changes […]